Privacy policy

Liquid Vibe Privacy Policy

Last updated: September 19, 2025

Liquid Vibe operates this website and online store to provide you with our products, services, and a curated shopping experience (the “Services”).
We use Shopify as our ecommerce platform, which helps us operate our store and process your orders.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or contact us.
By using our Services, you agree to the terms described below.

1. The Information We Collect

We collect personal information that helps us process your order, provide support, and improve your shopping experience. This may include:

  • Contact details – name, address, phone number, and email

  • Payment information – credit/debit card details and transaction history

  • Account details – username, password, preferences

  • Order information – what you buy, view, or return

  • Communications – emails, messages, or forms you send to us

  • Device and usage data – browser type, IP address, and how you use our website

We collect information directly from you, automatically through your device, or via service providers like Shopify.

2. How We Use Your Information

We use your personal information to:

  • Process your orders – confirm payment, arrange shipping, and provide customer service

  • Improve your experience – remember preferences and recommend products

  • Communicate with you – send updates, respond to inquiries, and offer support

  • Send marketing offers – when you’ve opted in to receive them

  • Keep everything secure – detect and prevent fraud or misuse

  • Comply with the law – respond to legal requests or government inquiries

3. Who We Share Information With

We may share your information only when necessary to provide our Services:

  • Shopify – our ecommerce platform and payment processor

  • Trusted service providers – shipping, analytics, customer support, and IT partners

  • Marketing partners – for advertising (only with your consent)

  • Legal or regulatory bodies – if required by law

We never sell your personal information.

4. Shopify and Your Data

Our website is powered by Shopify.
Shopify may collect and process some of your data to provide secure checkout, order tracking, and marketing insights.

You can read Shopify’s privacy policy and manage your privacy preferences here:
👉 https://privacy.shopify.com/en

5. Third-Party Links

Sometimes we share links to other websites or social media pages.
These sites are not controlled by us, so we encourage you to read their privacy policies before sharing personal information.

6. Children’s Privacy

Our website is intended for adults.
We don’t knowingly collect information from anyone under the legal drinking age or the age of majority in your area.
If you believe a minor has shared personal details with us, please contact sales@liquidvibe.com.au so we can remove it.

7. Security and Data Retention

We take your privacy seriously and use secure systems to protect your information.
However, no online platform is completely risk-free. Please keep your account login details safe.

We keep your data only as long as needed to:

  • Maintain your account

  • Complete orders

  • Meet legal or tax requirements

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Ask us to delete your information

  • Receive a copy of your data (data portability)

  • Opt out of marketing emails (use the “unsubscribe” link in our emails)

To make a request, email sales@liquidvibe.com.au.
We may ask for proof of identity before completing your request.

9. Complaints

If you have concerns about how we handle your personal information, please email us at sales@liquidvibe.com.au.
You may also contact your local privacy regulator if you’re not satisfied with our response.

10. International Data Transfers

Your information may be stored or processed in other countries (including through Shopify).
We take reasonable steps to ensure your data is protected to the same standard required by Australian law and international privacy principles.

11. Changes to This Policy

We may update this policy occasionally.
If we make major changes, we’ll post the new version on this page and update the “Last Updated” date above.

12. Contact Us

For privacy questions or to exercise your rights, please contact:
📧 sales@liquidvibe.com.au
📍 Liquid Vibe, Adelaide, South Australia